Privacy Policy

Access of Our Website/Data Access

Every time we use our website, we collect the access data that your browser automatically transmits to enable you to visit the website. The access data includes in particular:

• IP address of the requesting device;
• Date and time of request;
• Address of the website and the requesting website;
• Information about the used browser and the operating system;
• Online identifiers (e.g. device ids, session ids).

The data processing of this access data is necessary to enable the visit of the website and to ensure the long-term functionality and security of our systems. The access data is also temporarily stored in internal log files for the purposes described above to provide statistical information on the use of our website in order to further develop our website in terms of the usage habits of our visitors (for example, as the share of mobile devices increases, with which the pages are retrieved) and to maintain our website in general administration. The legal basis of this is Art. 6 para. 1 sentence (B) GDPR.

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The information stored in the log files does not allow any direct inference to your person – in particular, we store the IP addresses only in a shortened, anonymized form. The log files are stored for thirty (30) days and are archived after subsequent anonymization.

Contact/Communication

You have different ways to get in touch with us. This includes the contact form, the app or email. In this context, we process data solely for the purpose of communicating with you. The legal basis of this is Art. 6 para. 1 sentence (B) GDPR. The data collected by us when using the contact form will be automatically deleted after full processing of your request, unless we still need your request for the fulfillment of contractual or legal obligations (see section “Storage period“).

Registration/Membership

You have the opportunity to apply for a Denizen Account to be able to use the Denizen App. For the processing of this, we collect the following mandatory information from you:

• First and last name;
• Email address;
• Password.

We have highlighted these mandatory data that you are required to enter by marking them as mandatory fields. Without this data, the registration is not possible. The legal basis for the processing is Art. 6 para. 1 sentence (B) GDPR.

Newsletter

You can subscribe to our newsletters, where we keep you up to date with news about our products, events and promotions.

To order our newsletters, we use the so-called double opt-in procedure. We will only send you newsletters by email if you confirm by clicking on a link in our notification email that you are the owner of the e-mail address provided. If you confirm your email address, we will save your email address, the time of registration and the IP address used for registration until you unsubscribe from the newsletter. The sole purpose of the storage is to send you the newsletter and to prove your registration. You can unsubscribe from the newsletter at any time. A corresponding unsubscribe link can be found in every newsletter. A message to the above or in the newsletter specified contact information (e.g. by e-mail or letter) is of course also sufficient. The legal basis of the processing is your consent acc. Art. 6 para. 1 (A) GDPR.

In our newsletters, we use commercially available technologies that measure the interaction with the newsletters (e.g. opening the email, clicked links). We use this data in pseudonymous form for general statistical evaluations as well as for the optimization and further development of our content and customer communication. This is done with the help of small graphics that are embedded in the newsletter (so-called pixels). The data are collected exclusively pseudonymized and are not linked with your other personal information. The legal basis for this is your consent according to Art. 6 para. 1 (A) GDPR. Through our newsletter, we want to share content relevant to our members and better understand what readers are actually interested in. If you do not want us to analyze the usage behaviour, you can unsubscribe from the newsletter or deactivate graphics in your email program by default. The data for the interaction with our newsletters are stored in pseudonymous form for thirty (30) days and are then completely anonymized.

Surveys

If you participate in one of our surveys, we use your data for market and opinion research. We evaluate the data anonymously for internal purposes. Unless surveys are exceptionally evaluated anonymously, the data will be collected only with your consent. In the case of anonymous surveys, the GDPR is not applicable and in the case of exceptionally personal evaluations, the legal basis is the aforementioned consent pursuant to Art. 6 para. 1 sentence 1 (A) GDPR.

Usage of Own Cookies

For some of our services it is necessary that we use so-called cookies. A cookie is a small text file that is stored by the browser on your device. Cookies are not used to run programs or to load viruses on your computer. The main purpose of our own cookies is rather to provide you with a tailor-made offer and to make the use of our services as time-saving as possible.

Most browsers are set by default to accept cookies. You can, however, adjust your browser settings to refuse cookies or save them only with prior consent. If you refuse cookies, not all of our offers will work for you smoothly.

We use own cookies in particular

• for login authentication;
  for load distribution

to note that you have been shown information placed on our website – so that it will not be displayed again the next time you visit the website.

We want to enable you a more comfortable and individual use of our website. These services are based on our aforementioned legitimate interests. The legal basis of this is Art. 6 para. 1 sentence 1 (F) GDPR.

We also use cookies and similar technologies (such as web beacons) from partners for analysis and marketing purposes. This is described in more detail in the following sections.

Usage of Cookies and Comparable Technologies for Analysis Purposes

If you have given us your consent via the cookie banner displayed on our website, we use cookies and similar technologies (e.g. web beacons) to statistically collect and analyse general usage behaviour based on access data. We also use analytics services to evaluate the use of our various marketing channels.The legal basis for the data processing described in the following section is your consent, Art. 6 para. 1 sentence 1 (A) GDPR.

Google Analytics

Our website uses Google Analytics, a web analytics service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies and similar technologies to help us analyze and improve our website based on your user behaviour. The data collected in this context can be transferred from the social networks to a server in the USA for evaluation and stored there. In the event that personal data is transferred to the USA, the social networks have submitted to the EU-US Privacy Shield. However, your IP address will be truncated prior to evaluating usage statistics so that no one can identify your identity. For this purpose, Google Analytics has been enhanced on our website with the code “anonymizeIP” to ensure an anonymized collection of IP addresses.

Google will process the information obtained through cookies in order to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage.

You may configure your browser to refuse cookies, as outlined above, or you may prevent the collection of data (including your IP address) generated by cookies and related to your use of this website, as well as the processing of such data by Google by downloading and installing the Google-provided browser add-on. As an alternative to the browser add-on or if you call our website from a mobile device, please use this opt-out link. This will prevent the collection by Google Analytics within this website in the future (the opt-out works only in the browser and only for this domain). If you delete your cookies in this browser, you must click this link again.

For more information, see Google’s Privacy Policy.

YouTube

In this section, we would like to inform you about the collection, processing and use of your data via Denizen’s YouTube account (@denizen6392).The YouTube account is provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC (hereinafter “YouTube”) is a subsidiary of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).

YouTube is in principle responsible for the collection and processing of personal user data on YouTube. Please note that YouTube can collect and process certain data even if you do not have your own YouTube account. Further information on data processing by YouTube can be found in their privacy policy.

As the operator of the YouTube account, only the public information on your profile is visible to us. The scope of this information depends on your personal settings in your YouTube profile. If you contact us on a voluntary basis via YouTube (for example via the comment function), personal data can be processed by us for purposes of interaction and communication.

It is conceivable that some of the information collected will also be processed outside the European Union by YouTube and Google based in the USA.

We do not pass on any personal data ourselves. The personal data is processed by us on the basis of legal principles, since we have an overriding legitimate interest in interacting with you and enabling an orderly interaction of the YouTube community (Art. 6 Para. 1 lit. f) GDPR). In this context, we would like to point out that your contributions in the publicly accessible areas can be viewed by both

YouTube users and third parties, and that we have no influence on how they use the information available to them.YouTube users can use their settings to influence the extent to which their user behaviour may be recorded. You can object to the use for advertising purposes here: https://adssettings.google.com/authenticated.

You can also prevent your information from being processed by means of the cookies used by YouTube and Google, by not allowing cookies from third-party providers or those from YouTube and Google in your own browser settings.

Pixel

For marketing purposes, our website uses so-called conversion and retargeting tags (also “pixels”) of the social networks Facebook and LinkedIn.

Facebook is a service offered by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (“Facebook”) for users outside the United States and Canada and by Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA (“Facebook”) for all other users. LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, California 94043, USA (“LinkedIn”). Twitter is a service offered by Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA.

We use pixels to analyze the overall usage of our websites and to track the effectiveness of advertising (“conversion”). We also use pixels to “retarget” your advertising messages based on your interest in our products. The social networks process data that the service collects via cookies, web beacons and comparable storage technologies on our website.

If you are a member of the relevant social network, it may also link the information collected about your visit to us to your member account and use it for targeted advertising.

The purpose and scope of the data collection and the further processing and use of the data by social networks as well as your rights in this regard and setting options for the protection of your privacy can be found in the data protection information of the respective networks:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA (Users from USA and Canada) and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (all other users), Privacy policy and further information about the data processing.

LinkedIn Corporation, LinkedIn Corporation, 1000 W. Maude Ave., Sunnyvale, California 94085 USA, Privacy policy.

A transfer of the data collected by us takes place only if:

• You are required under Art. 6 para. 1 sentence 1 (A) GDPR to have given your explicit consent;
• Disclosure pursuant to Art. 6 para. 1 sentence 1 (F) GDPR is required to assert, exercise or defend legal claims and there is no reason to believe that you have an overriding interest in not disclosing your data;
• In accordance with Art. 6 para. 1 sentence 1 © GDPR you are required by law to disclose; or
• This is legally permissible and according to Art. 6 para. 1 sentence 1 (B) GDPR this is required for the execution of contractual relationships with you or for the execution of pre-contractual measures, which are carried out at your request.

Part of the data processing can be done by our service providers. In addition to the service providers mentioned in this privacy policy, this may include, but is not limited to, data centres that maintain our website and databases, IT service providers who maintain our systems, and consulting firms. If we pass on data to our service providers, they may only use the data to fulfill their tasks. The service providers were carefully selected and commissioned by us. They are contractually bound by our instructions, have appropriate technical and organizational measures to protect the rights of the persons concerned and are regularly monitored by us.

In addition, it may be disclosed in connection with government inquiries, court orders and legal proceedings if required for the prosecution or enforcement.

Amazon Web Services

Your data will be partially processed on servers provided by Amazon Web Services, a service of Amazon Web Services Inc., 410 Terry Avenue North, Seattle, Washington 98109, USA (“AWS”). AWS servers connect your device to the content on our website. The servers we use are usually located within the European Union. However, for technical reasons, parts of your data may also be processed in countries outside the European Economic Area, especially in the United States. To protect your privacy, AWS participates in the EU-US Privacy Shield. In addition, we have entered into a special contract with AWS that meets the requirements of the standard contractual clauses of the European Commission. The legal basis is Art. 6 para. 1 sentence 1 (F) GDPR, based on our legitimate interest in securely and reliably storing the contents of our website by external service providers, while at the same time reducing our own efforts to provide the IT infrastructure of our website.

Google Drive

We use Google Drive to store survey and customer feedback. Google Drive is a cloud storage service of Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland; “Google”). In the event that personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield. When you visit our website, Google receives information that our website has been accessed from the IP address of your terminal device. The legal basis for data processing is Art. 6 Para. 1 S. 1 (F) GDPR, based on our legitimate interest in providing a cloud storage service as part of the Circles events. If you visit the Google-Drive website while logged into your Google profile, Google may link this event to your Google profile. If you do not wish to be associated with your Google profile, it is necessary for you to log out of Google before calling up the Community Google Drive. Google stores your data and uses it for the purposes of advertising, market research and Google’s personalised presentation. You can object to this data collection by Google. Further information can be found in Google’s privacy policy and in Google Drive’s privacy policy.